The Role of a Customer Success Manager in B2B SaaS

Highlight image for blog post

It is said that without the customer’s success, there is no success for your business. That’s why the most astute B2B companies have dedicated Customer Success Manager(s) that focus on helping customers achieve their goals. These companies have moved out of the traditional reactive mindset and into a smarter, more proactive one. Working towards your …


What is Customer Success and How Does it Drive Revenue?

Highlight image for blog post preview

The key to running a thriving business has always been built on acquiring new customers as well as retaining them. But there is an up-and-coming methodology, centered around helping customers succeed, that many companies are quickly implementing. So, what is customer success and why has it become such an important role within B2B? Today’s SaaS …

The New Normal of B2B SaaS Sales: Interview w/ Oliver Manojlovic

Highlight image for blog post preview

There is no business that is exempt from the impact that COVID-19 has had on the world. Some more than others. Many sales professionals in B2B SaaS sales are feeling this pressure as the economy shifts due to the changes it has induced. B2B SaaS sales may have it a bit easier, already being focused …

Case Study: How Die Pferde App Uses Demodesk to Increase Customer Success During Corona

Highlight image for blog post preview

Die Pferde App is a German company that deals with the digitalization of equestrian sports. Typically, they are a business that works with offline customers and horse owners to facilitate equestrian sports and training. The app helps make their customer’s daily activities easier including task management, event bookings, planning, and coordination. Normally, Die Pferde App …

How to Negotiate: The Top 5 Sales Negotiation Strategies

Highlight image for blog post preview

As salespeople, we know that our leads are looking for the best deal along with the best quality product. However, you can’t just give your product away for nothing. That is why knowing how to negotiate is so important. In your product demo, you probably gave your prospect a brief look into the pricing options. …

How to Transition Your Inside Sales Team to Work From Home

Highlight image for blog post preview

Working from home is becoming the new normal for many in 2020. Why not your inside sales team? There are several benefits that come with remote work, like lower overhead for the company and higher employee productivity. As an inside sales team, you already interact with prospects remotely, so working from home will most likely …

Best Inside Sales Management Tools for B2B SaaS

Highlight image for blog post preview

Behind every great sales organization is a smart tech stack. Did you know nine out of 10 companies use at least two lead enrichment tools for prospecting, while Sales Development Reps employ between 5 and 6 tools to up their game? It’s no secret that inside sales management tools can make life easier and give …

Building a High-Performing Inside Sales Team

Highlight image for blog post preview

It is a great feeling when your company grows and you reach a point where you need to add more salespeople to your team. More sales means more revenue, which is what you have been working so hard to achieve. So, who do you hire first? What’s the difference between an AE and an SDR? …

The Future of B2B Sales Prospecting Tools

Highlight image for blog post preview

We face many of the same challenges in sales as 20 years ago: finding leads, warming them up making a compelling pitch, and of course the final conversion. But it’s 2020. The last thing that should be holding your sales back are sales prospecting tools. Here are the top 23 sales tools (particularly around effective …

Sales Process Optimization for Working Remotely

Highlight image for blog post preview

As a B2B salesperson, you probably have a unique selling style and your own methodology that you’ve developed over time. You’re flexible, used to thinking on your feet, and you thrive on finding ways to make connections, solve your prospect’s pain points and close that sale. Now that you are working from home, you are probably …

3 Unique Inside Sales Tips From A Startup Founder’s Perspective

Highlight image for blog post preview

I spent the first three years of my post-graduate life as an inside salesperson at the company I founded, PubLoft. At the time, everything revolved around one goal. This goal was to get customers and grow revenue. I never had a true sales role before that so I relied on my gut to tell me …

Outside vs Inside Sales: How to Scale a Sales Organization

Highlight image for blog post preview

Let’s roleplay for a moment. Let’s say you’re a brand new sales manager at a startup and your first task is to build out a sales team. The same questions might pop into your head that pops into so many others; What type of sales team should you build? How much should it cost? Which …

Demo Tools and Tech Set-up for Remote Sales

Highlight image for blog post preview

Can you hear me? Can you hear me now? Does everyone see my screen? No? How about now? Hold on, let me try something else. Okay, is it working now? Your tech set-up is more important than ever now that remote sales teams and working from home are becoming a norm. You don’t want to …

Remote Sales Follow Up Emails That Convert (+Templates)

Highlight image for blog post preview

Following up with your prospects after a product sales demo is a no-brainer, right? When remote work comes into play, having a well-designed sales follow-up email is imperative to really connect with your lead and help them through the sales funnel. However, there is a difference between sending a quick recap email versus sending a …

Why Defining Next Steps During Your Demo Can Make or Break the Sale

Highlight image for blog post preview

There is one thing you must always do before you end your product demo. No, it’s not getting your potential buyer to sign the contract on the spot. Although, that would be ideal and it’s sometimes worth a try. The best way to keep the sale moving forward at the end of your demo is …

How to Handle 7 Most Common Sales Objections on the Product Demo

Highlight image for blog post preview

Sales objections can feel like someone just ripped the carpet from under you. Weeks or even months of productive meetings all of the sudden halted by an unexpected roadblock. But the truth is that most sales objections are not barriers, but actually signs of a healthy buying process. When a prospect objects during the product …

The Worst Product Demo I Have Ever Conducted: Here is What I Have Learned

Highlight image for blog post preview

I was still at the beginning of my sales career as a first-time founder. I had the product ready to sell I knew my market perfectly I had full confidence that showing the product would make the prospect buy instantly. So I scheduled my first product demo. I told my prospect everything there was to …

One Feature Framework: How to Sell Your SaaS Product During The Demo

Highlight image for blog post preview

Your SaaS product demo is a golden opportunity to win over all your prospects in one fell swoop. Your primary goal is to engage your prospects by clearly explaining how your SaaS product features uniquely address their business needs or goals. In most SaaS demos, the tendency is for sales professionals to show as many …

Case Study: How crowdy.ai Uses Demodesk to Decrease Churn Rate by 40%

Highlight image for blog post preview

crowdy.ai is a SaaS application that helps business owners maximize their conversions through the use of social proof, with tools such as testimonials, conversion notifications, reviews, star ratings, and many others. Demodesk played a key part in onboarding and activating new users, as well as helping out existing users that need customer support. Thanks to …

The Best 4 Ways to Engage Prospects During Your Product Demo

Highlight image for blog post preview

Every salesperson sets out to engage their prospects during the product demo, but it doesn’t always work out. Do you know why? Too many demos focus on functional product features without considering the emotional aspects that influence the sale. In fact, the likelihood that someone buys your product without feeling an emotional connection to a …

The Software Demo Agenda That Boosts Conversions

Highlight image for blog post preview

You scheduled a product demo! Congratulations are in order. After weeks or even months of prospecting, qualifying, and discovery, it finally happened. It is a huge accomplishment. But of course, there is still a lot of work to be done. The next step is to develop a game plan to demonstrate how your product solves …

Demodesk Secures $2.3M to Revolutionize Screen Sharing and Build the First Intelligent Online Meeting Tool for Customer-Facing Conversations

Highlight image for blog post preview

Demodesk is a YC-backed startup that is building the first intelligent online meeting tool for inside sales and customer service teams. Today, we are delighted to announce that we have raised a $2.3M Seed Funding Round from GFC, FundersClub, Y Combinator, Kleiner Perkins and a set of angel investors from Silicon Valley and Europe. We …

How to Schedule a Product Demo and Avoid No-Shows: 5 Proven Steps

Highlight image for blog post preview

There is a right way and a wrong way to schedule a demo during the sales process. If you don’t put enough thought and effort into the “scheduling” part of your demo, you can potentially derail the entire sale. Scheduling the meeting is not merely an administrative task in between qualifying your prospect and delivering …

Your Sales Discovery Playbook for Winning Product Demos

Highlight image for blog post preview

  Before you can move ahead with a winning product demo, your prospect and you need one more meeting to get to know each other. This critical step is called Sales Discovery. You’ve worked hard to prospect and qualify your leads. Your sales instinct is to jump right to the product demo and close the …

10 Best Practices for Remote Demos

Highlight image for blog post preview

Your sales demos shouldn’t be affected whether you have transitioned to working from home or are still at the office. The process should be the same. The goals should be the same. The outcome should be the same. If you are new to the remote sales aspect of demoing then you might have various new …

What is a Product Demo and Why is it Important?

Highlight image for blog post preview

The product demo, or sales demo, is the most critical piece in the sales process of a B2B SaaS company. It’s a unique opportunity to demonstrate the value of your product to a prospective customer. Product demos are central to any software sales process. Poorly executed demos significantly slow down close rates. On the other …

Case Study: How Building Radar Uses Demodesk as Customer Onboarding Software

Highlight image for blog post preview

Building Radar provides high-quality lead data services for the construction industry to help customers spot the most valuable business opportunities. Demodesk played a key role in making the onboarding process more efficient and sustainable. Building Radar uses Demodesk’s collaborative Screen Sharing platform as Customer Onboarding software. With Demodesk, customers can be onboarded directly in their …

How to Automate Scheduling of Meetings with Demodesk

Highlight image for blog post preview

Demodesk offers a powerful scheduling automation suite to help you automate all the manual, repetitive tasks of scheduling meetings. What time works? Which Account Executive should I assign? Which information should I include in the meeting invite? Are meetings equally distributed across the team? What’s the no-show rate? Scheduling of online meetings is still one …

Web-based Screen Sharing with Demodesk

Highlight image for blog post preview

Web-based Screen Sharing allows users to join a meeting directly from their browser – without the hassle of downloading an application. Demodesk developed the first entirely web-based Screen Sharing application. No downloads or extensions are required for anyone. Host and participants can join by just clicking a link with any device, browser, and firewall. And, …

Case Study: How FreightHub Uses Demodesk to Scale Inside Sales

Highlight image for blog post preview

FreightHub is “Building the Backbone of Global Trade” and transforming the freight forwarding business with an intuitive platform to book, manage and analyze global transports easily. Demodesk helped FreightHub’s Inside Sales team to increase productivity by 10%. The team was able to completely automate cross-team scheduling, improve local attribution of leads to decentralized sales teams, …

Case Study: How Personio Increases Sales Demo Conversion with Demodesk

Highlight image for blog post preview

Personio is a fast-growing HR software company that recently raised their Series B with Index Ventures. Demodesk has played an essential role in Personio’s hyper growth. Personio’s sales team is relying on Demodesk for scheduling and holding all their product demos. By using Demodesk’s Scheduling and Screen Sharing suite, the team was able to increases …

Product Update: Firewall Backup

Highlight image for blog post preview

Which screen sharing software are you using? I am sure it doesn’t work with our corporate firewall. Does that sound familiar to you? Well, it doesn’t have to: Demodesk is the only screen sharing and conferencing tool that works even with very restrictive firewalls. Thanks to our brand new firewall backup. Firewalls are important to …

Product Update: Customize Resolution

Highlight image for blog post preview

What is unique to Demodesk is that you never share your local desktop screen but we provide you with your very own, secure, cloud-based virtual desktop instead. On this virtual desktop, you can share websites, web apps, documents, or videos right from your browser tab. Since it is not your local desktop that you are sharing, …

The 10 most common issues in online meetings explained

Highlight image for blog post preview

Did you know that the majority of workers experience that up to 95% of meetings start late? “Sorry, we’ll get started soon – we’re just some having technical difficulties.” Indeed, technical difficulties and usability struggles with web conferencing software is the number one contributing factor to meetings starting late. This results in an incredible amount …

10 Sales Prospecting Tools to Crush it in 2019

Highlight image for blog post preview

Prospecting just doesn’t work. Does this sound familiar to you? Many salespeople despise prospecting. But the truth is that what they hate is not, in fact, the interactions, but cold outreaches. But in the end, prospecting is all about creating a relationship. Unfortunately, most sales reps use ineffective or outdated sales prospecting tools and techniques, …

Make the most out of every customer conversation.

No downloads. 7-day free trial. No credit card.