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Demodesk GmbH

Version: 1.2

Date: October 2018

Many thanks for your interest in how we handle privacy and protection of your data at Demodesk GmbH (commercial register Local Court Munich number HRB 237421 -“Demodesk”, “we”, “us” or “our”).

Your privacy is important to Demodesk. Demodesk strives to protect your privacy at all times and to apply the highest ethical and regulatory standards. That is why all communication by and in our Demodesk Software-as-a-Service (the“SaaS”) is encrypted by state-of-the-art SSL encryption. This Demodesk Privacy Policy (the"Privacy Policy") tells you about how we collect, use, disclose, transfer, and store your information, as well as the choices you have regarding your information including but not limited to personally identifiable information (the”Personal Data”). It also gives you information about our use of cookies (cf. detailed description and definition below), analytics tools, marketing and advertising practices and offline activities. Our primary goal is to provide you with information about:

Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent (that in certain cases needs to be expressly granted).




As part of our provision of the Demodesk SaaS to you and from our interactions with you, Demodesk needs to collect and has a legitimate interest to collect Personal Data. The Personal Data we collect is limited to information related to and needed for the conduct of our legitimate business purposes and/or fulfill commitments to you and fulfill our legal obligations as described in this Privacy Policy. Otherwise, Demodesk may not be able to provide services or information to you, or enter commercial engagements with you. We may have access to the following categories of information about you and only some of this information is Personal Data that could identify you directly, but each category may offer some information about your interests and activities that could be used to make inferences about you.

Thank you for your interest in Demodesk. The protection of your personal data is of utmost importance to us. Please find our privacy policy below.
Below you'll find details regarding how we record and use the information you provide while browsing and using our website and application.

Products and Services

The SaaS enables you to share an online browsing session (“Session”) of a website or web-application chosen by you (the“Target WebApp”) with third parties chosen by you, e.g. your customers. When using the SaaS you can upload and share your own documents (the “User Generated Content”). Sharing a Session of the Target WebApp as well as sharing User Generated Content immanently requires certain sharing of information that may include Personal Data. We collect the following information about your Session and Target WebApp:

  • Session URL
  • Target WebApp URL,
  • screen resolution,
  • names of all session participants,
  • IP addresses of all session participants,
  • telephone numbers of session participants using the provided dial-in audio conference line; and
  • time-stamps of account registration.

Like many companies, we store all Demodesk data on Digital Ocean cloud solution provided by Digital Ocean Inc. ("Digital Ocean"). Please see Digital Ocean's Privacy Policy for more information. Demodesk limits Digital Ocean to store data exclusively on servers located in the EU.
Storing User Generated Content on [AWS] may be deemed as contract data processing (the “Contract Data Processing”) depending on the information stored in the User Generated Content. Contract Data Processing will be subject to a separate agreement.

We use these information only to provide you with the best possible Demodesk SaaS. We may do this by sending a "digital fingerprint" of your Session. However, we remove any Personal Data. We store certain information regarding the URLs browsed in a Session [in an anonymized manner] and use it for debugging, statistical purposes and to improve our SaaS.

Your Demodesk Account

In order to activate and/or use some of our SaaS, you will need to create an account (“Account”). During the process of setting up your Account, we will ask you for certain Personal Data such as your

  • e-mail address;
  • personal name;
  • company name;
  • company website;
  • address;
  • country;
  • IP Address; and
  • Time-stamp of Account registration.

We need this information to allow you to activate, manage or use your Demodesk products and services. We mayassociate your email address and other Personal Data (such as name, telephone number and address) with your Account and access of our products or services. For further information, please see the User Experience and Statistics section below.

Google Sign-In

For our SaaS (for example, the login viahttps://demodesk.com/manage/auth/login) we offer a log in via Google Sign-In or other third party services as SalesForce etc. Google Sign-In is a service of Google, Inc. (“Google”). If you use Google Sign-In, we process and store the data you transmit only for registration purposes. The use of Google Sign-In is subject to the Google privacy policies and terms of use. When using Google Sign-In, your Google login information data (which may contain Personal Data such as your name, email address, phone and other information you have entered as part of your Google profile) will be transferred from Google to Demodesk. To obtain more information about Google Sign-In and how to manage your Google+ access rights, please clickhere.

If you do not agree to such a data transfer, please use your Demodesk Account as a login instead of Google Sign-In

Inviting others to use our products or services

You can invite a third party, e.g. your customer, to try our SaaS via email, Google etc. To use the email invite feature, you will have to enter the third party’s email address (which is Personal Data). Demodesk will then send your invitation to the email address you provide. This email invitation will contain your Personal Data (including your name and the email address you entered into your Account). Please do not do this without getting consent from the third party. If you choose to share the invitation via Facebook, Twitter or Google, you will need to log in to each service. We will interface with the respective API in order to share a link inviting the third party to our SaaS.


You can visit most areas of the Demodesk website without disclosing any Personal Data. Demodesk only logs the domain name, IP address and browser type of our website visitors via our web server log files and analytics tools at irregular intervals. We use this information to log global access to our website.

For our SaaS we will ask that you provide sign-up an Account at Demodesk – see above“Account”.

In some cases, you will be unable to complete a particular step in the process if you do not want to provide the information requested. For example, we will ask for Personal Data in the following instances:

  • If you use our online technical support or ask questions about our products and services using the contact form or the contact options on our website, we will ask you to give us Personal Data required for processing the support request. This can include your email address, name and address, as well as information about your computer hardware and software and the type of problem you have.
  • If you have requested a test license on our website, in order to activate such license, you may have to provide Personal Data, such as an email address.
  • If you request a service from us via our website.
  • If you participate in a survey on our website.
  • If you subscribe to a newsletter. If you signed up for a newsletter and no longer want to receive it, you can unsubscribe at any time by using the unsubscribe option provided in the email or by sending us an email using the contact information provided below.

Use of Cookies

Cookies are small text files that are stored on your computer or in your browser. Cookies are loaded on your browser when you first use a product or service. Cookies do not include any Personal Data. We may use cookies to identify the browser you are using so that our website displays properly. We also use cookies in various places on our website in order to document your visit to the Demodesk website and allow for a more efficient website design. For example, to optimize the shopping cart feature used for ordering in the Demodesk online store. If you do not want to allow Demodesk or someone else to use cookies, you can disable cookie installation via your browser setting. While you also have the option of deleting cookies from your computer's hard disk at any time, if you choose to do so, you may be unable to use some of the features of our website, products and services.

User Experience and Statistics

We use our own technology (including soft authentication systems, storage and messaging engines, databases and big data repositories) to perform statistical evaluations using pseudonymized user profiles. We do this to optimize your experience with our products and provide relevant content and advertisements. If you utilize multiple email addresses to access your Demodesk Account, we may tie those emails to one profile. We may combine information we gather about your use of one product or service with your use of another product or service.

We also use the information we collect to offer you content, search results and advertisements that will be of most interest to you. We believe more relevant advertising provides a better Internet experience. This is also how we support our business while still providing certain products or services to you free of charge. As part of this process, we may collect information about how you use and interact with the advertisements that we offer. We may also use information about how you use our products and services across various Devices. Based on this Device-specific information (for example, the hardware model, operating system, version, device, mobile network information including your phone number) and the unique application number assigned to some of our products and services, we may be able to compile a personal profile about you.

When you log in and access your Account or our products, we may automatically collect and store certain information. For example, details of how you use our products, what kind of search queries you conduct, where your computer is routing from, your browser type and version, and Cookies that may identify your browser and/or Account. By reviewing and accepting this privacy policy, you understand and agree that we may combine non-Personal Data or pseudonymized data obtained via our proprietary soft authentication systems with Personal Data obtained when you sign up for an Demodesk Account. We do not share this combined data with third parties.

In addition to our own proprietary technology, we use the following third-party analytics tools to better understand your interaction with our website and use of our products/services. Our ultimate goal is to create a more user-friendly experience for you:

Matomo (PIWIK) Analytics

We use Matomo (former PIWIK) Analytics, a web analysis service from Innocraft Ltd ("Matomo"). Matomo Analytics uses Cookies to make it possible to analyze your use of our website. Information about your use of our website the Cookie generates is usually transferred to Matomo server.

More information about Matomo Analytics can be foundhere.

Google Analytics

We use Google Analytics, a web analysis service from Google, Inc. ("Google"). Google Analytics uses Cookies to make it possible to analyze your use of our website. Information about your use of our website the Cookie generates is usually transferred to a Google server in the USA and saved there. However, before this happens, Google shortens and anonymizes your IP address (Google's anonymizeIp process) if located within a member state of the European Union or in other contracting member states to the Agreement on the European Economic Area. The entire IP address is transferred to a Google server in the USA and saved there only in exceptional cases. This anonymization ensures that your IP address cannot be traced back to you. Google will use this information to evaluate your use of the website in order to compile reports about website activities for Demodesk and provide additional services associated with website and Internet usage. Google can transfer this information to third parties, where appropriate, if legally mandated or if Google contracts with third parties to process such data. Google will not associate your IP address with other Google data. By using our website, you expressly consent to Google’s collection and storage of your data in the manner and for the purposes described above.

You also have the option to prevent Google from acquiring and processing data generated by Cookies and data related to your use of our website (including your IP address) by downloading and installing a Google-provided browser plugin.

More information about Google Analytics can be foundhere.


We use HubSpot for optimization of our marketing measures and the improvement of our service quality on the website ("HubSpot"). HubSpot is a software company from the USA with a branch in Ireland. This is an integrated software solution with which we cover various aspects of our online marketing. These include, among other things: E-mail marketing (newsletters as well as automated mailings, e.g. for the provision of downloads), social media publishing & reporting, reporting (e.g. traffic sources, accesses, etc...), contact management (e.g. user segmentation & CRM), landing pages and contact forms. Our registration service allows visitors to our website to learn more about our company, download content and provide their contact information and other demographic information. This information and the contents of our website are stored on servers of our software partner HubSpot. They can be used by us to contact visitors to our website and to determine which services of our company are of interest to them. All information we collect is subject to this privacy policy. We use all collected information exclusively for the optimization of our marketing measures.
Furthermore, to improve the user experience on our website, we use the live chat service "Messages" from HubSpot (round chat icon at the bottom right of the screen) for sending and receiving messages on some subpages. If this function is enabled and used, the following data will be transmitted to the HubSpot servers: Content of all sent and received chat messages, Context information (e.g. page on which the chat was used), Optional: e-mail address of the user (if provided by the user via chat function)

If you generally do not want HubSpot to collect data, you can prevent cookies from being stored at any time by changing your browser settings.

More information about HubSpot can be foundhere.


Sharing information with third parties

Demodesk does not forward or sell Personal Data to third parties. If we work with advertising and publishing partners, we will only share non-Personal Data as fully explained below.

However, we may engage other companies to process data on our behalf. For example, we work together with Stripe (https://stripe.com) to provide you with a convenient way to order, pay for our SaaS. With any such provider, we will only share Personal Data if we have an appropriate data processing agreement in place. We will only transfer the minimum amount of Personal Data we need in order for the data processing to occur. Such companies must adhere strictly to data protection legislation. They must also treat your Personal Data confidentially and use it only for providing us the data processing services. They must not use your Personal Data for their own business purposes. As we are a global corporation, we may store and process your personal information on a server outside the country where you live.

The search functions Demodesk provides (for example, URL), are provided by either APN, LLC (“Ask.com”) or Yahoo!, Inc. (“Yahoo”). If you start a search query via the search functions, both Ask.Com and Yahoo record certain information and display the search results. In order to do so, both companies determine your IP address, the source of your search, your browser and platform type and your language settings. Both companies also forward this information to third-party content providers and sponsored links. For more information and to see Ask.com’s privacy policy, please click here.For more information and to see Yahoo’s privacy policy, please click here.

If we comply with privacy laws, we may share non-Personal Data with our advertising and publishing partners. Again, we will never share or sell Personal Data. This may allow our partners to tailor advertisements to you. We require these partners to comply with applicable laws and this privacy policy. However, these partners may still collect data if you visit a website by clicking on an advertisement. The way they collect data may include placing Cookies on your browser. They may also review the number of times you viewed an advertisement. The partners can track your search queries, where your computer is routing from and your browser type and version. We do not have control over the types of information such partners collect and how they will, ultimately, use it. We strongly recommend that you review any partner’s privacy policy before clicking on a particular advertisement.

A partner may request that you provide Personal Data in order to access a certain website. In this case, your visit to the website will be governed by the partner’s own privacy policy. Again, we recommend that you review any partner’s privacy policy before providing such partner with any Personal Data.

Finally, Demodesk may disclose your Personal Data if we are required by law to provide it to governmental agencies, courts or other authorities.

Protecting Personal Data

We have put in place lawful and industry-standard safeguards to protect your Personal Data. For example, your credit card information is transmitted in encrypted form using the Secure Socket Layer (SSL) certificate. We do this to make sure that your Personal Data is not lost, harmed, lost or deleted.

Anyone at Demodesk who has access to Personal Data has been trained in the proper and lawful way such data should be handled.

Viewing, correcting, blocking and deleting Personal Data

You have the right to view, correct, block or delete Personal Data Demodesk stores at any time. To do so, please contact us using the contact information below.

Retrieval or Storage of data after termination or expiration

In case you need a copy of all stored personal data or want your data deleted after account termination or expiration, please contact us using the contact information below. To do so, please contact us using the contact information below.

Public information

Note that information you send to a forum, such as URL or URL is classified as public information and is not subject to this privacy policy. When using our forums, there is a risk that others will find and use the information you submit. Be careful and handle your personal information in a responsible manner while online in a public forum.

Contact information

Please ask us if you would like information about the Personal Data we store. We will gladly provide this for you for free as quickly as possible. We can also send this information to you electronically.

Contact us at:
Fastlingerring 23
85716 Munich (Unterschleißheim)
Phone: +49 (0)89 4120 9631