Privacy Policy Platform

Status May 2021

Table of contents

    I. Identity and contact details of the data controller

    II. Contact details of the data protection officer

    III. General information on data processing

    IV. Rights of the data subject

    V. Provision of website and creation of log files

    VI. Use of cookies

    VII. Registration

    VIII. Payment options

    IX. Newsletter

    X. Contact via Email

    XI. Contact form

    XII. Content delivery networks

    XIII. Use of plugins

    XIV. Telemetric data

    XV. Google API services Limited Use requirements

I. Identity and contact details of the data controller

The data controller responsible in accordance with the purposes of the General Data Protection Regulation (GDPR) of the European Union and other national data protection laws of the Member States as well as other data protection regulations is:

Demodesk GmbH
Franz-Joseph-Straße 9
80801 München
Deutschland
+49 89 4120 9631
contact@demodesk.com
https://demodesk.com

II. Contact details of the data protection officer

The designated data protection officer is:

DataCo GmbH
Dachauer Str. 65
80335 Munich
Germany
+49 89 7400 45840
www.dataguard.de

III. General information on data processing

On this page we inform you about the data protection regulations applicable to Demodesk ("Platform"). The Platform is an offer from Demodesk GmbH, Franz-Joseph-Strasse 9, 80801 Munich, Germany.

Demodesk enables customers and their customers or partners to use the following functionalities:

  • Automated meeting scheduling with an integration in the corresponding Google or Microsoft calendar
  • The provision, execution and analysis of virtual meetings (video, audio and screen sharing)
  • A connection to CRM tools such as Salesforce, Pipedrive or HubSpot
  • A recording functionality for video conferences including shared content

The provision of corresponding functionalities corresponds to the purposes of the processing. In addition, personal data are processed for the purpose of improving the system and for invoicing purposes.

1. Scope of the processing of personal data

As a matter of principle, we process personal data of our users only to the extent necessary to provide a functional platform and our contents and services. The processing of personal data of our users is regularly only carried out with the consent of the user if there is a legitimate interest in processing or if the processing of personal data is necessary for the execution of a contractual relationship. By using our platform, the following personal data can be processed:

Direct customers of Demodesk GmbH (host):

  • First and last name
  • email address
  • Phone number
  • Company name
  • Language and country
  • Time zone
  • Company website
  • Sound and image recordings
  • Other personal data that is communicated voluntarily.

Customers and business partners of direct customers of Demodesk GmbH (Guests):

  • First and last name (if voluntarily provided)
  • Sound and image recordings
  • Other personal data that is communicated voluntarily.

2. Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for processing of personal data, Art. 6 para. 1 sentence 1 lit. a EU General Data Protection Regulation (GDPR) serves as the legal basis.

As for the processing of personal data required for the performance of a contract of which the data subject is party, Art. 6 para. 1 s. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations required to carry out pre-contractual activities.

When it is necessary to process personal data in order to fulfil a legal obligation to which our company is subject, Art. 6 para. 1 s. 1 lit. c GDPR serves as the legal basis.

If vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 s. 1 lit. d GDPR serves as the legal basis.

If the processing of data is necessary to safeguard the legitimate interests of our company or that of a third party, and the fundamental rights and freedoms of the data subject do not outweigh the interest of the former, Art. 6 para. 1 s. 1 lit. f GDPR will serve as the legal basis for the processing of data.

3. Data erasure and storage duration

The personal data of the data subject will be erased or restricted as soon as the purpose of its storage has been accomplished. Additional storage may occur if it was provided for by the European or national legislator within the EU regulations, law, or other relevant regulations to which the data controller is subject. Restriction or erasure of the data also takes place when the storage period stipulated by the aforementioned standards expires, unless there is a need to prolong the storage of the data for the purpose of concluding or fulfilling the respective contract.

4. Recipient of personal data

Depending on the modules used by Demodesk, different processors may be recipients of personal data if they perform part of the processing. Categories of recipients of personal data are in particular:

  • Hosting service provider
  • Provider of tools that are connected to Demodesk by customers
  • IT service provider for maintenance and support purposes
  • Provider of the CDN
  • Other contract processors who are commissioned to provide and improve our platform

If recipients of personal data are located outside the EU or the EEA, Demodesk GmbH actively creates appropriate guarantees for legally compliant data transfer to third countries, e.g. by closing standard data protection clauses according to Art. 46 Par. 2 lit. c GDPR.

5. Personal data from external sources according to Art. 14 GDPR

Customers of Demodesk GmbH who use our platform for the above-mentioned purposes can independently process personal data of their customers by using Demodesk. In this case, the Demodesk GmbH acts as a processor of orders and not as a controller. In this case, we kindly ask you to observe the corresponding data protection regulations of your contact person, who will process your personal data independently by using our platform.

6. Possibility of objection and erasure

You can object to the processing of your personal data at any time by sending an informal email to privacy@demodesk.com. As a data subject, you can also address all other issues relating to your rights to this email address. An objection can result in the fact that services from contractual relationships cannot be further executed, should the processing of personal data be necessary for the provision of services.

IV. Rights of the data subject

When your personal data is processed, you are subsequently a data subject in the sense of the GDPR and have the following rights:

1. Right to information

You may request from the data controller to confirm whether your personal data is processed by them.

If such processing is the case, you can request the following information from the data controller:

  • The purpose for which the personal data is processed;
  • The categories of personal data being processed;
  • The recipients or categories of recipients to whom the personal data relating to you have been disclosed or are still being disclosed;
  • The planned duration of the storage of your personal data or, if specific information is not available, criteria for determining the duration of storage;
  • The existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the data controller or a right to object to such processing;
  • The existence of a right of appeal to a supervisory authority;
  • All available information on the source of the data if the personal data is not collected from the data subject;
  • The existence of automated decision-making including profiling under Article 22 para. 1 and para. 4 GDPR and, in certain cases, meaningful information about the data processing system involved, and the scope and intended result of such processing on the data subject.

You have the right to request information on whether your personal data will be transmitted to a third country or an international organisation. In this context, you can then request for the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transfer.

Your right to information may be limited where it is likely that such restriction will render impossible or seriously impede the achievement of scientific or statistical purposes and that such limitation is necessary for the achievement of scientific or statistical purposes.

2. Right to rectification

You have a right to rectification and/or completion of the data controller, if your processed personal data is incorrect or incomplete. The data controller must correct the data without delay

Your right to rectification may be limited to the extent that it is likely to render impossible or seriously impair the achievement of the purposes of the research or statistical work and the limitation is necessary for the achievement of the purposes of the research or statistical work.

3. Right to the restriction of processing

You may request the restriction of the processing of your personal data under the following conditions:

  • If you challenge the correctness of your personal data for a period of time that enables the data controller to verify the accuracy of your personal data;
  • The processing is unlawful, and you refuse the erasure of the personal data and instead demand the restriction of the use of the personal data;
  • The representative no longer needs the personal data for the purpose of processing, but you need it to assert, exercise or defend legal claims; or
  • If you have objected to the processing pursuant to Art. 21 para. 1 GDPR and it is not yet certain whether the legitimate reasons of the data controller outweigh your reasons.

If the processing of personal data concerning you has been restricted, this data may – with the exception of data storage – only be used with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or for reasons of important public interest, interest to the Union, or a Member State.

If the processing has been restricted according to the beforementioned conditions, you will be informed by the data controller before the restriction is lifted.

Your right to restrict the processing may be limited where it is likely that such restriction will render impossible or seriously impede the achievement of scientific or statistical purposes and that such limitation is necessary for the achievement of scientific or statistical purposes.

4. Right to erasure

a) Obligation to erase

If you request from the data controller to erase your personal data with immediate effect, they are required to do so immediately given that one of the following applies:

  • Personal data concerning you is no longer necessary for the purposes for which they were collected or processed.
  • You withdraw your consent, to which the processing is allowed pursuant to Art. 6 para. 1 s. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for processing the data
  • According to Art. 21 para. 1 GDPR you object to the processing of the data given that the processing of the data is justified by a legitimate interest, or you object pursuant to Art. 21 para. 2 GDPR.
  • Your personal data has been processed unlawfully.
  • The act of deleting your personal data will invoke a legal obligation under the Union law or the law of the Member States to which the data controller is subject.
  • Your personal data was collected in relation to information business services offered pursuant to Art. 8 para. 1 GDPR.

b) Information to third parties

If the data controller has made your personal data public and has to erase the data pursuant to Art. 17 para. 1 GDPR, they shall take appropriate measures, including technical means, to inform data processors who process the personal data, that a request has been made to erase all links to such personal data or copies or replications of the personal data, taking into account available technology and implementation costs to execute the process.

c) Exceptions

The right to deletion does not exist if the processing is necessary

  • to exercise the right to freedom of speech and information;
  • to fulfill a legal obligation required by the law of the Union or of the Member States to which the representative is subject, or to perform a task of public interest or in the exercise of public authority delegated to the representative;
  • for reasons of public interest in the field of public health pursuant to Art. 9 para. 2 lit. h and i and Art. 9 para. 3 GDPR;
  • for archival purposes of public interest, scientific or historical research purposes or for statistical purposes pursuant to Art. 89 para. 1 GDPR, to the extent that the law referred to in subparagraph (a) is likely to render impossible or seriously affect the achievement of the objectives of that processing, or
  • to enforce, exercise or defend legal claims.

5. Right to information

If you have the right of rectification, erasure or restriction of processing over the data controller, they are obliged to notify all recipients to whom your personal data have been disclosed of the correction or erasure of the data or restriction of processing, unless this proves to be impossible or involves a disproportionate effort.

You reserve the right to be informed about the recipients of your data by the data controller.

6. Right to data portability

You have the right to receive your personal data given to the data controller in a structured, standard and machine-readable format. In addition, you have the right to transfer this data to another person without hindrance by the data controller who was initially given the data, given that

  1. the processing is based on a consent in accordance with Art. 6 para. 1 s. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR or on a contract in accordance with Art. 6 para. 1 s. 1 lit. b GDPR and
  1. the processing is done by automated means.

In exercising this right, you also have the right to maintain that your personal data relating to you are transmitted directly from one person to another, insofar as this is technically feasible. Freedoms and rights of other persons shall not be affected.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority delegated to the data controller.

7. Right to object

Subjective to your situation, you have, at any time, the right to object against the processing of your personal data pursuant to Art. 6 para. 1 s. 1 lit. e or f GDPR; this also applies to profiling based on these provisions.

The data controller will no longer process the personal data concerning you unless he can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purpose of enforcing, exercising or defending legal claims.

If the personal data relating to you are processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data in regard to such advertising; this also applies to profiling insofar as it is associated with direct mail.

If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

Regardless of Directive 2002/58/EG, you have the option, in the context of the use of information society services, to exercise your right to object to automated procedures that use technical specifications.

For reasons arising from your personal situation, you also have the right to object to the processing of your personal data for scientific or historical research purposes or for statistical purposes pursuant to Art. 89 para. 1 GDPR.

Your right to objection may be limited where it is likely that such restriction will render impossible or seriously impede the achievement of scientific or statistical purposes and that such limitation is necessary for the achievement of scientific or statistical purposes.

8. Right to withdraw the data protection consent declaration

You have the right to withdraw your consent at any time. The withdrawal of consent does not affect the legality of the processing carried out on the basis of the consent until the withdrawal.

9. Automated decision on a case-by-case basis, including profiling

You have the right not to subject to a decision based solely on automated processing – including profiling – that will have legal effect or affect you in a similar manner. This does not apply if the decision

  1. is required for the conclusion or execution of a contract between you and the data controller,
  1. is permitted by the Union or Member State legislation to which the data controller is subject, and where such legislation contains appropriate measures to safeguard your rights and freedoms and legitimate interests, or
  1. with your expressed consent.

However, these decisions must not be based on special categories of personal data under Art. 9 para. 1 GDPR, unless Art. 9 para. 2 lit. a or g GDPR applies and reasonable measures have been taken to protect the rights and freedoms as well as your legitimate interests.

With regard to the cases referred to in (1) and (3), the data controller shall take appropriate measures to uphold your rights and freedoms as well as your legitimate interests, including the right to obtain assistance from the data controller or their representative, to express your opinion on the matter, and to contest the decision.

10. Right to complain to a supervisory authority

Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in the Member State of their residence, place of work or place of alleged infringement, if you believe that the processing of the personal data concerning you violates the GDPR.

The supervisory authority to which the complaint has been submitted shall inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

V. Provision of website and creation of log files

1. Description and scope of data processing

Whenever our platform is accessed, our system automatically collects data and information from the computer system of the calling computer.

The following data is collected:

  • Information about the browser type and version used
  • The user's operating system
  • The IP address of the user
  • Date and time of access

This data is stored in the log files of our system. This data is not stored together with other personal data of the user.

The hosting of the platform is carried out via computing capacity of the Google Cloud. In addition, computing power is used by Amazon Web Services (AWS) to provide video and audio transmissions. The two service providers can gain access to the above-mentioned data. Appropriate data processing agreements have been concluded for use in compliance with data protection regulations. The server location of the service providers is in Germany, should EU citizens use our platform.

2. Purpose of data processing

The temporary storage of the IP address by the system is necessary to enable the platform to be delivered to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.

The storage in log files is done to ensure the functionality of the platform. In addition, the data serves us to optimize the platform and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.

These purposes also include our legitimate interest in data processing in accordance with Art. 6 para. 1 p. 1 lit. f GDPR.

3. Legal basis for data processing

The legal basis for the temporary storage of data and log files is Art. 6 para. 1 sentence 1 lit. f GDPR.

4. Duration of storage

The data will be erased as soon as they are no longer necessary for the purpose of their collection. In the case of the collection of data for the provision of the platform, this is the case when the respective session is ended.

In the case of storage of the data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are erased or alienated so that an assignment of the calling client is no longer possible.

5. Possibility of objection and erasure

The collection of data for the provision of the platform and the storage of the data in log files is mandatory for the operation of the website. Consequently, there is no possibility of objection on the part of the user.

VI. Use of cookies

1. Description and scope of data processing

Our platform uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user's computer system. If a user calls up a platform, a cookie can be stored on the user's operating system. This cookie contains a string of characters that enables the browser to be uniquely identified when the platform is called up again.

We use cookies to make our platform more user-friendly. Some elements of our website require the calling browser to be able to be identified even after a page change.

The following data is stored and transmitted in the cookies:

  • Log-in information

In addition, we use cookies on our platform which enable an analysis of the surfing behaviour of the users. Further information on this can be found in the explanation of used plugins in this privacy policy.

The user data collected in this way is pseudonymized by technical precautions. Therefore, an allocation of the data to the calling user is no longer possible. The data is not stored together with other personal data of the users.

2. Purpose of data processing

The purpose of using technically necessary cookies is to simplify the use of our platform for users. Some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is recognized even after a page change.

We require cookies for the following applications:

  • Log-in

The user data collected through technically necessary cookies is not used to create user profiles.

The analysis cookies are used for the purpose of improving the quality of our platform and its contents. The analysis cookies enable us to find out how the platform is used and thus to continuously optimize our offer. Further information on this can be found in the explanation of used plug-ins in this privacy policy.

3. Legal basis for data processing

The legal basis for the processing of personal data using cookies is Art. 6 para. 1 sentence 1 lit. a GDPR.

The legal basis for the processing of personal data using technically necessary cookies is Art. 6 para. 1 sentence 1 lit. f GDPR.

4. Duration of storage, possibility of objection and erasure

Cookies are stored on the user's computer and transmitted by the user to our site. Therefore, you as a user have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Already stored cookies can be erased at any time. This can also be done automatically. If cookies are deactivated for our platform, it is possible that not all functions of the platform can be fully used.

If you are using a Safari browser version 12.1 or higher, cookies are automatically erased after seven days. This also applies to opt-out cookies, which are set to prevent tracking measures.

VII. Registration

1. Description and scope of data processing

On our platform we offer users the possibility to register by entering personal data. The data is entered into an input mask, transmitted to us and stored. The data will not be passed on to third parties. The following data is collected during the registration process:

  • Email address
  • Last Name
  • First name
  • Telephone / mobile phone number
  • IP address of the calling computer
  • Date and time of registration

During the registration process, the user's consent to the processing of this data is obtained.

2. Purpose of data processing

A registration of the user is required for the provision of certain contents and services on our platform.

Identification towards other users, billing system

3. Legal basis for data processing

The legal basis for the processing of the data, if the user has given his consent, is Art. 6 para. 1 sentence 1 lit. a GDPR. In addition, registration may be necessary for the fulfilment of contractual relationships in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR.

4. Duration of storage

The data will be erased as soon as they are no longer necessary for the purpose of their collection.

This is the case for the data collected during the registration process if the registration on our website is cancelled or modified.

5. Possibility of objection and erasure

As a user you have the possibility to cancel the registration at any time. You can have the data stored about you changed at any time. You can erase your account yourself in your account settings. In addition, you can address any affected party's right by sending an informal email to privacy@demodesk.com.

VIII. Payment Options

1. Description and scope of data processing

We offer our customers various payment options for the processing of their orders. For this purpose, we redirect customers to the platform of the respective payment service provider depending on the payment option. After completion of the payment process, we receive the customers' payment data from the payment service providers or our house bank and process them in our systems for invoicing and accounting purposes.

Payment by credit card

It is possible to complete the payment process by credit card.

If you have chosen payment by credit card, payment data will be passed on to payment service providers for payment processing. All payment service providers comply with the "Payment Card Industry (PCI) Data Security Standards" and have been certified by an independent PCI Qualified Security Assessor.

The following data is regularly transmitted in connection with credit card payments:

  • Purchase amount
  • Date and time of purchase
  • First name and surname
  • Address
  • Email address
  • Credit card number
  • Credit card validity period
  • Security Code (CVC)
  • IP address
  • Telephone number / Mobile phone number

Payment data is passed on to the following payment service providers:

  • Stripe Inc, 510 Townsend Street San Francisco, CA 94103, USA

For more information on the privacy policy and revocation and erasure options vis-à-vis payment service providers, please visit: https://stripe.com/de/privacy

2. Purpose of data processing

The transmission of payment data to payment service providers is used to process the payment, e.g. when you purchase a product and/or use a service.

3. Legal basis for the data processing

The legal basis for the data processing is Art. 6 para. 1 sentence 1 lit. b GDPR, as the processing of the data is necessary for the execution of the concluded sales contract.

4. Duration of storage

All payment data as well as data on possible charge-backs will only be stored as long as they are needed for the handling of payments and a possible processing of charge-backs and the collection of receivables as well as for combating abuse.

Furthermore, payment data may be stored beyond this period if and as long as this is necessary to comply with legal retention periods or to prosecute a specific case of misuse.

Your personal data will be erased upon expiration of the legal storage obligations, i.e. after 10 years at the latest.

5. Possibility of objection and erasure

You can object to the processing of your payment data at any time by notifying the controller or the payment service provider used. However, the payment service provider used may still be entitled to process your payment data if and for as long as this is necessary to process the payment in accordance with the contract.

IX. Newsletter

1. Description and scope of data processing

It is possible to subscribe to a free newsletter. When registering for the newsletter, the following data from the input mask will be transmitted to us:

  • Email address
  • Last name
  • First name

For the processing of the data, your consent will be obtained during the registration process and reference will be made to this privacy policy.

In connection with the data processing for the dispatch of newsletters, the data will not be passed on to third parties. The data will be used exclusively for sending the newsletter.

2. Purpose of data processing

The collection of the user's email address is used to deliver the newsletter.

3. Legal basis for the data processing

The legal basis for the processing of data after registration for the newsletter by the user is Art. 6 para. 1 sentence 1 lit. a GDPR, if the user has given his consent.

4. Duration of storage

The data will be erased as soon as they are no longer necessary for the purpose of their collection. The user's email address is therefore stored as long as the subscription to the newsletter is active.

The other personal data collected during the registration process is usually erased after a period of seven days.

5. Possibility of objection and erasure

The subscription to the newsletter can be cancelled by the user concerned at any time. For this purpose, there is a corresponding link in every newsletter.

This also enables the user to withdraw his or her consent to the storage of personal data collected during the registration process.

X. Contact via Email

1. Description and scope of data processing

On our website you can contact us via the provided email address. In this case, the personal data of the user transmitted via email will be stored.

The data will be used exclusively for processing the conversation.

2. Purpose of data processing

In the case of contacting us by email, the legal basis is also legitimate interest in the processing of the data.

3. Legal basis for the data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR, if the user has given his consent.

The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 lit. f GDPR. If the e-mail contact is aimed at the conclusion of a contract, the additional legal basis for processing is Art. 6 para. 1 lit. b GDPR.

4. Duration of storage

The data will be erased as soon as they are no longer necessary for the purpose of their collection. For personal data sent by email, this is the case when the respective conversation with the user is finished. The conversation ends when it is clear from the circumstances that the matter in question has been finally clarified.

5. Possibility of objection and erasure

If the user contacts us by email, he can object to the storage of his personal data at any time. In such a case the conversation cannot be continued.

All personal data stored in the course of the contact will be erased in this case.

XI. Contact form

1. Description and scope of data processing

On our website there is a contact form which can be used for electronic contact. If a user uses this possibility, the data entered in the input mask is transmitted to us and stored.

At the time of sending the message the following data will be saved:

  • Email address
  • IP address of the calling computer
  • Date and time of registration

For the processing of the data, your consent will be obtained during the sending process and reference will be made to this privacy policy.

Alternatively, it is possible to contact us via the provided email address. In this case the personal data of the user transmitted with the email will be stored.

The data will be used exclusively for processing the conversation.

2. Purpose of data processing

The processing of the personal data from the input mask serves us only to process the contact. In the case of contacting us by email, this is also the necessary legitimate interest in the processing of the data.

The other personal data processed during the sending process serves to prevent misuse of the contact form and to ensure the security of our information technology systems.

3. Legal basis for the data processing

The legal basis for the processing of the data, if the user has given his consent, is Art. 6 para. 1 sentence 1 lit. a GDPR.

The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 sentence 1 lit f GDPR. If the e-mail contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 sentence 1 lit. b GDPR.

4. Duration of storage

The data will be erased as soon as they are no longer necessary for the purpose of their collection. For the personal data from the input mask of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is terminated when it can be concluded from the circumstances that the matter in question has been finally clarified.

5. Possibility of objection and erasure

The user has the possibility to withdraw his consent to the processing of personal data at any time. If the user contacts us by email, he can object to the storage of his personal data at any time. In such a case the conversation cannot be continued.

All personal data stored in the course of the contact will be erased in this case.

XII. Content Delivery Networks

1. Description and scope of data processing

On our platform we use functions of the content delivery network CloudFlare from CloudFlare Germany GmbH, Rosental 7, 80331 Munich, Germany (hereinafter referred to as CloudFlare). A Content Delivery Network (CDN) is a network of regionally distributed servers connected via the Internet, with which content - especially large media files such as videos - is delivered. CloudFlare offers web optimization and security services, which we use to improve the loading times of our platform and to protect it from misuse. When you access our platform, a connection to the CloudFlare servers is established to retrieve content, for example. Personal data can be stored and evaluated in server log files, especially the activity of the user (especially which pages have been visited) and device and browser information (especially the IP address and operating system). Information about the collection and storage of data by CloudFlare can be found here: https://www.cloudflare.com/de-de/privacypolicy/

2. Purpose of data processing

The use of the functions of CloudFlare serves the delivery and acceleration of online applications and content.

3. Legal basis for data processing

The collection of these data is based on Art. 6 para. 1 lit. f GDPR. The platform operator has a legitimate interest in the technically error-free display and optimization of his platform - for this purpose, the server log files must be recorded.

4. Duration of storage

Your personal information will be stored for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

5. Possibility of objection and erasure

Information about objection and erasure options in relation to CloudFlare can be found at: https://www.cloudflare.com/de-de/privacypolicy/

XIII. Use of Plugins

We use plugins for various purposes. The plugins used are listed below:

Use of Google Analytics

1. Scope of processing of personal data

We use Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA and its representative in the Union Google Ireland Ltd., Gordon House, Barrow Street, D04 E5W5, Dublin, Ireland (Hereinafter referred to as Google). Google Analytics examines, among other things, the origin of visitors, their length of stay on individual pages and the use of search engines, thus allowing better monitoring of the success of advertising campaigns. Google places a cookie on your computer. This allows personal data to be stored and evaluated, in particular the user's activity (in particular which pages have been visited and which elements have been clicked on), device and browser information (in particular the IP address and the operating system), data on the advertisements displayed (in particular which advertisements have been displayed and whether the user has clicked on them) and also data on advertising partners (in particular pseudonymized user IDs). The information generated by the cookie about your use of this website will be transmitted to and stored by Google on servers in the United States. However, if IP anonymization is enabled on this online presence, Google will truncate your IP address within member states of the European Union or other signatory states to the Agreement on the European Economic Area before sending it to the United States. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.
Google has signed and is certified under the Privacy Shield Agreement between the European Union and the United States. By doing so, Google is committed to complying with the standards and regulations of European data protection law. More information can be found in the following linked entry:
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Part of the terms of use of Google Analytics as a Google advertising product are so-called standard data protection clauses (Art. 46 para. 2 p. 1 lit. c GDPR). These can be classified as appropriate guarantees for the protection of the transfer and processing of personal data outside the EU.

IP anonymization is active on this online presence. On behalf of the operator of this online presence, Google will use this information to evaluate your use of the online presence, to compile reports on the activities of the online presence and to provide further services associated with the use of the online presence and the Internet use to the operator of the online presence. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website.

Further information on the collection and storage of data by Google can be found here:
https://policies.google.com/privacy?gl=EN&hl=en

2. Purpose of data processing

The purpose of processing personal data is to specifically address a target group that has already expressed an initial interest by visiting the site.

3. Legal basis for the processing of personal data

The legal basis for the processing of personal data is the user's given consent in accordance with Art. 6 para. 1 S.1 lit. a GDPR.

4. Duration of storage

Your personal information will be stored for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by law. Advertising data in server logs is anonymized by Google's own statements to erase parts of the IP address and cookie information after 9 and 18 months respectively.

5. Possibility of withdrawal of consent and erasure

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal.
You may prevent the collection and processing of your personal data by Google by preventing the storage of cookies by third parties on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser or by installing a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser. your IP address) to Google and to prevent the processing of this data by Google by downloading and installing the browser plug-in available under the following link:
https://tools.google.com/dlpage/gaoptout?hl=en
With the following link you can deactivate the use of your personal data by Google:
https://adssettings.google.de

Further information on objection and erasure options against Google can be found at:
https://policies.google.com/privacy?gl=EN&hl=en

Use of Google Tag Manager

1. Scope of processing of personal data

We use the Google Tag Manager (https://www.google.com/intl/de/tagmanager/) of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA and its representative in the Union Google Ireland Ltd., Gordon House, Barrow Street, D04 E5W5, Dublin, Ireland (Hereinafter referred to as Google). With Google Tag Manager, tags from Google and third-party services can be managed, bundled and embedded on an online presence. Tags are small code elements on an online presence that are used, among other things, to measure visitor numbers and behavior, capture the impact of online advertising and social channels, use remarketing and targeting, and test and optimize online presences. When a user visits the online presence, the current tag configuration is sent to the user's browser. It contains statements about which tags are to be triggered. Google Tag Manager triggers other tags that may themselves collect data. You will find information on this in the passages on the use of the corresponding services in this data protection declaration. Google Tag Manager does not access this data and data may be transferred to Google servers in the United States. Google has signed and is certified under the Privacy Shield Agreement between the European Union and the United States. By doing so, Google is committed to complying with the standards and regulations of European data protection law. For more information, please refer to the following linked entry:

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Part of the terms of use of Google Tag Manager are so-called standard data protection clauses (Art. 46 para. 2 p. 1 lit. c GDPR). These can be classified as appropriate guarantees for the protection of the transfer and processing of personal data outside the EU.

For more information about the Google Tag Manager, please visit https://www.google.com/intl/de/tagmanager/faq.html and see Google's privacy policy: https://policies.google.com/privacy?hl=en

2. Purpose of data processing

The purpose of the processing of personal data lies in the collected and clear administration as well as an efficient integration of the services of third parties.

3. Legal basis for the processing of personal data

The legal basis for the processing of personal data is the user's given consent in accordance with Art. 6 para. 1 S.1 lit. a GDPR.

4. Duration of storage

Your personal information will be stored for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by law. Advertising data in server logs is anonymized by Google's own statements to erase parts of the IP address and cookie information after 9 and 18 months respectively.

5. Possibility of withdrawal of consent and erasure

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal.

You may prevent the collection and processing of your personal data by Google by preventing the storage of cookies by third parties on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser or by installing a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser. your IP address) to Google and to prevent the processing of this data by Google by downloading and installing the browser plug-in available under the following link:

https://tools.google.com/dlpage/gaoptout?hl=en

With the following link you can deactivate the use of your personal data by Google:

https://adssettings.google.de

Further information on objection and erasure options against Google can be found at:

https://policies.google.com/privacy?gl=EN&hl=en

Use of HubSpot

1. Scope of processing of personal data

We use functions of HubSpot Inc., 2nd Floor, 25 First Street, Cambridge, MA 02141, USA (Hereinafter referred to as HubSpot). This is an integrated software solution that covers various aspects of our online marketing. These include, among other things: Email marketing (newsletters and automated mailings, e.g. to provide downloads), social media publishing & reporting, reporting (especially traffic sources, access, etc. ...), contact management (especially user segmentation & CRM), landing pages and contact forms. HubSpot sets a cookie on your computer. This allows personal data to be stored and evaluated, in particular the user's activity (in particular which pages have been visited and which elements have been clicked on), device and browser information (in particular the IP address and the operating system), data on the advertisements displayed (in particular which advertisements have been displayed and whether the user has clicked on them) and also data on advertising partners (in particular pseudonymized user IDs). The data can be transferred to HubSpot servers in the USA. HubSpot has signed and is certified under the Privacy Shield Agreement between the European Union and the United States. HubSpot thereby undertakes to comply with the standards and regulations of European data protection law. Further information can be found in the following linked entry:

https://www.privacyshield.gov/participant?id=a2zt0000000TN8pAAG&status=Active

Further information on the collection and storage of data by HubSpot can be found at:

https://legal.hubspot.com/de/privacy-policy

2. Purpose of data processing

The use of the HubSpot Plug-In serves exclusively for the optimization of our marketing.

3. Legal basis for the processing of personal data

The legal basis for the processing of personal data is the user's given consent in accordance with Art. 6 para. 1 S.1 lit. a GDPR.

4. Duration of storage

Your personal information will be stored for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by law, e.g. for tax and accounting purposes.

5. Possibility of withdrawal of consent and erasure

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal.

You can prevent HubSpot from collecting and processing your personal data by preventing the storage of cookies from third parties on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser or by installing a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser.

You can find further information on objection and erasure options against HubSpot at:

https://legal.hubspot.com/de/privacy-policy

You can also find further information on objection and erasure options against HubSpot at:

https://legal.hubspot.com/de/privacy-policy

Use of Google Webfonts

1. Scope of processing of personal data

We use Google web fonts of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA and its representative in the Union Google Ireland Ltd., Gordon House, Barrow Street, D04 E5W5, Dublin, Ireland (Hereinafter referred to as Google). The web fonts are transferred to the browser's cache when the page is called up in order to be able to use them for the visually improved display of various information. If the browser does not support Google Web Fonts or does not allow access, the text will be displayed in a default font. When the page is accessed, no cookies are stored for the online presence visitor. Data transmitted in connection with the page view is sent to resource-specific domains such as https://fonts.googleapis.com or https://fonts.gstatic.com. It may be used to store and analyze personal data, in particular user activity (in particular which pages have been visited and which elements have been clicked on) and device and browser information (in particular IP address and operating system).

This may involve the transfer of data to Google's servers in the United States. Google has signed and is certified under the Privacy Shield Agreement between the European Union and the United States. By doing so, Google is committed to complying with the standards and regulations of European data protection law. For more information, please refer to the following linked entry:

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

The data will not be associated with any data that may be collected or used in connection with the parallel use of authenticated Google services such as Gmail.

For more information about the collection and storage of data by Google, please visit:

https://policies.google.com/privacy?gl=EN&hl=en

2. Purpose of data processing

The use of Google Webfonts serves an appealing representation of our texts. If your browser does not support this feature, a standard font will be used by your computer to display it.

3. Legal basis for the processing of personal data

The legal basis for the processing of personal data is the user's given consent in accordance with Art. 6 para. 1 S.1 lit. a GDPR.

4. Duration of storage

Your personal information will be stored for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by law, e.g. for tax and accounting purposes.

5. Possibility of withdrawal of consent and erasure

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal.

You can prevent the collection and processing of your personal data by Google by preventing the storage of cookies from third parties on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser or by using a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser.

With the following link you can deactivate the use of your personal data by Google:

https://adssettings.google.de

Further information on objection and erasure options against Google can be found at: https://policies.google.com/privacy?gl=EN&hl=en

Use of Sendgrid

1. Scope of the processing of personal data

We use the service provider Sendgrid of SendGrid, Inc., 1801 California Street, Suite 500, Denver, Colorado 80202, USA and its representative in the Union Sendgrid Albert House 256-260 Old Street, London EC1V 9DD, UK (hereinafter referred to as Sendgrid) for sending e-mails and notifications. Sendgrid is a cloud-based SMTP provider that acts as an email delivery system and allows email to be sent without the need for an email server. SendGrid manages the technical details of email delivery, such as infrastructure scaling, reputation monitoring and real-time analysis. Cookies and web beacons (tracking pixels) are used in the e-mails sent by Sendgrid. These make it possible to track whether the e-mail sent via the SendGrid platform was delivered, opened, clicked, blocked or treated as spam. The following data is usually processed:

  • IP address
  • Browser types
  • Log files
  • Information about the operating system
  • Information about the connection
  • Which pages are displayed
  • Which parts of the services are used
  • Information about the performance of the services
  • Metrics on the deliverability of e-mail and other electronic communications

This data is transferred to Sendgrid's servers in the USA. Part of the existing order processing contract are so-called EU standard data protection clauses (Art. 46 para. 2 p. 1 lit. c GDPR). These can be classified as appropriate guarantees for the protection of the transfer and processing of personal data outside the EU.

For more information on the processing of data by Sendgrid, click here:

https://sendgrid.com/policies/privacy/services-privacy-policy/

2. Purpose of data processing

Using Sendgrid enables us to send emails and notifications, measure the performance of email campaigns and provide analysis information to improve the effectiveness of our services.

3. Legal basis for the processing of personal data

The legal basis for the processing of users' personal data is in principle the consent of the user in accordance with Art. 6 Paragraph 1 S.1 lit. a GDPR.

4. Duration of storage

Your personal information will be stored for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

5. Possibility of revocation and erasure

You have the right to withdraw your consent at any time. Withdrawal of your consent does not affect the legality of the processing that has taken place on the basis of your consent until revocation.

You have the right to withdraw your consent under data protection law at any time. The withdrawal of your consent does not affect the legality of the processing that has taken place on the basis of your consent until the revocation.

You may withdraw your consent to the storage of your data and its use for sending e-mails by Sendgrid at any time. You can exercise your revocation at any time by sending an email to us or to datasubjectrequests@sendgrid.com or by clicking on the link provided in each email.

For more information about the options for objection and erasure of your data by Sendgrid, please see:

https://sendgrid.com/policies/privacy/services-privacy-policy/

Use of Intercom

1. Scope of processing of personal data

We use the Intercom service of Intercom Inc., 55 2nd Street, 4th Floor, San Francisco, CA 94105, USA (Hereinafter referred to as Intercom) for e-mail, push messages and live chats. We use Intercom to enable chats with potential customers, to send targeted and automated messages to them. Cookies can be used for this purpose. The cookies enable the recognition of the Internet browser. This allows personal data to be stored and evaluated, in particular the user's activity (in particular which pages have been visited and which elements have been clicked on) and device and browser information (in particular the IP address and the operating system). Data can be transferred to Intercom servers in the USA. Intercom has signed and is certified under the Privacy Shield Agreement between the European Union and the United States. Thus Intercom commits itself to comply with the standards and regulations of the European data protection law. Further information can be found in the following linked entry:

https://www.privacyshield.gov/participant?id=a2zt0000000TNQvAAO&status=Active

This anonymous data can be used to create user profiles under a pseudonym.

Further information on the collection and storage of data by Intercom can be found here:

https://www.intercom.com/de/terms-and-policies

2. Purpose of data processing

We use the Intercom Plugin to improve the user experience and to improve communication with the users of our online presence. The anonymized data is collected and stored for the purpose of web analytics and operating the live chat system to respond to live support requests.

3. Legal basis for the processing of personal data

The legal basis for the processing of personal data is the user's given consent in accordance with Art. 6 para. 1 S.1 lit. a GDPR.

4. Duration of storage

Your personal information will be stored for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by law, e.g. for tax and accounting purposes.

5. Possibility of withdrawal of consent and erasure

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal.

You can prevent Intercom from collecting and processing your personal data by preventing the storage of third-party cookies on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser, or by installing a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser.

You can find further information on objection and erasure options against Intercom at:

https://www.intercom.com/de/terms-and-policies

Use of Google ReCaptcha

1. Scope of processing of personal data

We use Google ReCaptcha of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA and the representative in the Union Google Ireland Ltd., Gordon House, Barrow Street, D04 E5W5, Dublin, Ireland. The purpose of this tool is to verify that a data entry is compliant and has not been performed by a bot by analyzing and authenticating the behavior of an online presence visitor with respect to various characteristics. This allows personal data to be stored and evaluated, in particular the user's activity (in particular mouse movements and which elements were clicked on) and device and browser information (in particular time, IP address and operating system).

This may involve the transfer of data to Google's servers in the USA. Google has signed and is certified under the Privacy Shield Agreement between the European Union and the United States. Thus Google commits itself to comply with the standards and regulations of the European data protection law. Further information can be found in the following linked entry:
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
The data will not be associated with any data that may be collected or used in connection with the parallel use of authenticated Google services such as Gmail.
For more information about the collection and storage of data by Google, please visit:
https://policies.google.com/privacy?gl=EN&hl=en

2. Purpose of data processing

The use of Google ReCaptcha serves to protect our online presence from misuse.

3. Legal basis for the processing of personal data

The legal basis for the processing of personal data is the user's given consent in accordance with Art. 6 para. 1 S.1 lit. a GDPR.

4. Duration of storage

Your personal information will be stored for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by law, e.g. for tax and accounting purposes.

5. Possibility of withdrawal of consent and erasure

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal.
You can prevent the collection and processing of your personal data by Google by preventing the storage of cookies from third parties on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser or by using a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser.
With the following link you can deactivate the use of your personal data by Google:
https://adssettings.google.de
Further information on objection and erasure options against Google can be found at:
https://policies.google.com/privacy?gl=EN&hl=en

Use of FullStory

1. Scope of processing of personal data

On our website we use the FullStory service provided by Fullstory Inc. (818 Marietta Street, Atlanta, GA 30318, USA). FullStory is an analysis service that records user behavior on our website. These visitor session records allow us to evaluate them and then improve the website experience for visitors.

FullStory stores and collects data anonymously using cookies. This data can be transferred to FullStory servers in the USA.

Part of the data processing agreement with FullStory are so-calles EU standard contractual clauses (Art. 46 para. lit. c GDPR). These can be classified as appropriate safeguards for the protection of the transfer and processing of personal data outside the EU. 

It is always possible for the user of our website to deactivate this data processing. To do this, follow the instructions at https://www.fullstory.com/optout.

2. Purpose of data processing

We use FullStory to improve the user experience of our online presence. The pseudonymized data is collected and stored for the purpose of web analytics.

3. Legal basis for the processing of personal data

Legal basis for data processing in the context of the use of FullStory is Art. 6 para. 1 p. 1 lit. f DSGVO based on our legitimate interest in the user-friendly design of our website.

4. Duration of storage

Your personal information will be stored for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by law, e.g. for tax and accounting purposes.

5. Possibility of withdrawal of consent and erasure

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal.

You can prevent FullStory from collecting and processing your personal data by preventing the storage of third-party cookies on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser, or by installing a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser.

Use of Userpilot

1. Scope of processing of personal data

We use the Userpilot service of Userpilot Inc., Userpilot, Inc. 1887 Whitney Mesa Dr, Henderson, Nevada 89014 USA (Hereinafter referred to as Userpilot) for front-end user onboarding.

We use Userpilot to deliver in-app experiences to users of our platform.

Userpilot collects the following data: Number and time of web sessions, browser language, visited domains within the Demodesk platform, IP address and screen size. This data can be transferred to Userpilot servers in the USA.

Part of the data processing agreement with Userpilot are so-calles EU standard contractual clauses (Art. 46 para. lit. c GDPR). These can be classified as appropriate safeguard for the protection of the transfer and processing of personal data outside the EU. 

Further information on the collection and storage of data by Userpilot can be found here:

https://userpilot.com/security

2. Purpose of data processing

We use Userpilot to improve the user experience of our online presence. The pseudonymized

data is collected and stored for the purpose of web analytics.

3. Legal basis for the processing of personal data

The legal basis for the processing of personal data is the user's given consent in accordance with Art. 6 para. 1 S.1 lit. a GDPR.

4. Duration of storage

Your personal information will be stored for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by law, e.g. for tax and accounting purposes.

5. Possibility of withdrawal of consent and erasure

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal.

You can prevent Userpilot from collecting and processing your personal data by preventing the storage of third-party cookies on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser, or by installing a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser.

XIV. Telemetric data

1. Description and scope of data processing

We collect telemetry data on our platform. We implement this with the following tools:

  • Google Stackdriver
  • Sentry

In the course of telemetry data processing, the behavior within the platform and device information such as

  • IP address
  • Browser information

of the user.

2. Purpose of data processing

The data are processed for the following purposes:

  • Application monitoring
  • Troubleshooting
  • Infrastructure Monitoring

3. Legal basis for data processing

The collection of these data is based on Art. 6 para. 1 lit. f GDPR. The platform operator has a legitimate interest in the technically error-free display and optimization of his platform.

4. Duration of storage

Your personal information will be stored for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

5. Objection and erasure possibilities

You can object to the processing of your personal data at any time by sending an informal email to privacy@demodesk.com. All other rights for you as a person concerned, you can also address to this email address.

XV. Google API services Limited Use requirements

Demodesk's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.