Who we are
What drives us
We founded Demodesk to help modern organizations achieve better customer conversations.
Current screen sharing and conferencing tools weren’t good enough. They were clunky, unoptimized, prone to malfunction, and not designed for the cloud era.
Currently available online meeting tools are complex, ineffective and not designed for professional communication with customers. 30% of sales professionals believe that the web conferencing tools they are using today are in fact a material hindrance to sales, rather than an enabler. Reasons are difficulties in scheduling and joining meetings due to downloads, firewall issues and complex logins/PINs. Traditional screen sharing technology is complex, causing severe transmission lags and bad resolution. And it has many more disadvantages when used in a professional context, like unwanted pop-up notifications and confidential data being shared or fumbling around finding and going back and forth between multiple documents.
But it’s not only about screen sharing functionality: 80% of the customer conversation is still guesswork.
When it comes to sales, the conversation is to a large extent driven by the individual gut feeling and past experience of the sales rep. This often results in listing product features rather than actually solving customer problems. Low transparency on the customer’s individual situation and his reaction does not make it better. For executives, the sales conversation is mostly a black box with limited insight into success factors and conversion drivers beyond obvious facts.
We started with developing a proprietary technology that solves the screen sharing pain for web-based content. One that is combined with frictionless conferencing functionalities and process automation. We created a powerful tool for modern inside sales and customer success teams that actually solves the problems they face.
Our vision is to build the first smart platform for remote customer interaction. We believe everybody should be able to give a great sales demo, onboard customers faster, and support clients in real-time – no matter their knowledge and prior experience.
Even though some basic customer interactions will be replaced by chatbots and other automated loops, we strongly believe that human interaction will remain a central part in B2B customer relations. We want to use modern technology to support humans in having better customer conversations by making communication more efficient, more effective, and more fun.