Who we are

Demodesk is based out of Munich, Germany, and was originally founded byAlexandVeronikain 2017. We are an international and interdisciplinary team of passionate colleagues and tech enthusiasts.

What drives us

We founded Demodesk to help modern organizations achieve better customer conversations.

Current screen sharing and conferencing tools weren’t good enough. They were clunky, unoptimized, prone to malfunction, and not designed for the cloud era.

We determined that 5-10 minutes were wasted per online meeting to overcome technical set-up difficulties due to downloads, firewall problems, or system incompatibility. And in most cases, things like high latency and suboptimal resolution on the customer side, unprofessional pop-up notifications and confidential data being shared, and fumbling around finding and going back and forth between multiple documents often occurred during meetings.

But it’s not only about screen sharing functionality: 80% of the customer conversation is still guesswork.

When it comes to sales, the conversation is to a large extent driven by the individual gut feeling and past experience of the sales rep. This often results in listing product features rather than actually solving customer problems. Low transparency on the customer’s individual situation and his reaction does not make it better. For executives, the sales conversation is mostly a black box with limited insight into success factors and conversion drivers beyond obvious facts.

Our vision

We started by developing a proprietary technology that solves the screen sharing pain for web-based content. One that is combined with frictionless conferencing functionalities and process automation. We created a powerful tool for modern inside sales and customer success teams that actually solves the problems they face.

Our vision is to build the first smart platform for remote customer interaction. We believe everybody should be able to give a great sales demo, onboard customers faster, and support them in real-time – no matter their knowledge and prior experience.

Even though some basic customer interactions will be replaced by chatbots and other automated loops, we strongly believe that human interaction will remain a central part in B2B customer relations. We want to use modern technology to support humans in having better customer conversations by making them more efficient, more effective, and more fun.