About remberg

𝐫𝐞𝐦𝐛𝐞𝐫𝐠 offers an 𝐀𝐈-𝐩𝐨𝐰𝐞𝐫𝐞𝐝 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 for industrial companies who service, operate or maintain assets & equipment such as machines, energy utilities, facilities, vehicles & many more. Today, our customers manage over 1 million different kinds of assets in the remberg XRM software to maximize uptime and tackle the shortage of technical talent.

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Challenges

The remberg team used to take manual notes during meetings, which then required extensive cleanup before they could be shared with prospects or customers. They did not record sales meetings at all. When they needed to share insights from a meeting, they either recorded an additional Loom video or jotted down key points after the meeting to explain the case quickly. This information was then shared within the remberg team to build collective knowledge.

For coaching purposes, team members had to shadow colleagues' meetings, limiting their flexibility and disrupting their weekly schedules. Demodesk transformed remberg's workflow by automating and standardizing these processes.

remberg faced challenges in building an effective knowledge database and struggled with creating recordings for learning purposes. They also had difficulties managing standard customer queries and responses, leading to potential errors and misunderstandings. As their team and the number of use cases for remberg XRM grew, the need for a comprehensive knowledge base and efficient coaching became more pressing.

Background: remberg's go-to-market strategy is complex due to their targeting of diverse verticals, each with distinct requirements, challenges, and opportunities. It is crucial for remberg to tailor their sales approaches to meet the specific needs of their varied target audiences.

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Demodesk Solution

remberg utilizes Demodesk's platform, leveraging features such as meeting recordings, AI Coach, and scorecards for feedback.

During the free trial period, it quickly became evident that the meeting summaries produced were of the highest quality among AI-based notetakers. The implementation was effortless, leading to a high adoption rate across the sales team. Both BDRs and AEs regularly record meetings, use the AI Coach, and share meeting summaries with clients and team members from other departments.

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Demodesk Results

We save at least 5-10 minutes per meeting on post-meeting tasks thanks to the high-quality summaries provided by Demodesk.

The platform has significantly streamlined our processes and enhanced our learning approach. It has fostered greater collaboration within our team and improved our ability to share insights across the organization.

Additionally, Demodesk is invaluable for customer research in marketing and product development, offering an easy way to obtain valuable, first-hand insights from our customers.

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Want to find out whether Demodesk can help you improve sales performance, automate workflows and gain critical insights?

Schedule a call with one of our experts, here!