jameda is a leading digital healthcare platform based in Munich, Germany, with a mission to seamlessly connect patients and doctors through innovative technology. With a network of 275,000 doctors across Germany and over 3 million verified ratings, jameda helps millions of patients book appointments and access certified telemedicine services. With it's latest innovation, jameda enables doctors to document consultations with AI: Structuring all relevant facts, Noa Notes saves time for an even more personal doctor-patient-relationship! As their business continued to grow, so did the challenges of managing and scaling their sales team effectively.
Before implementing Demodesk, jameda's sales managers struggled with providing consistent coaching to their teams. Sales reps had to take their own notes during calls, conversion rates were analyzed without deeper behavioral insights, and managers had limited time to shadow calls or review recordings. With a growing team and increasing onboarding needs, it became clear that they needed a scalable solution that would enable structured coaching, improve sales performance, and ensure that best practices were shared across the organization.
The sales organization was expanding rapidly, and the traditional methods of coaching were proving inefficient. Managers were overwhelmed with the need to be present for every important call, making it difficult to provide timely feedback. Shadowing calls manually or reviewing recordings was time-consuming, and conversion rates alone were not enough to provide a clear picture of what was working. To ensure every sales rep received the necessary support, jameda needed a solution that would streamline their sales coaching process.
To address these challenges, jameda implemented Demodesk Coaching & AI, a tool designed to provide AI-powered meeting recordings and coaching insights. Every sales team member was given access to Demodesk, allowing them to receive real-time feedback and structured coaching without relying solely on their managers. By systematically reviewing top-performing sales calls, they were able to identify what worked best and replicate those techniques across the team.
With Demodesk, sales managers could now focus on strategic enablement rather than spending countless hours manually reviewing calls. The AI-driven insights provided an objective and data-backed approach to coaching, helping to elevate the performance of every sales rep. The ability to compare conversations, analyze successful techniques, and receive immediate feedback transformed the way jameda’s sales team operated.
Implementing Demodesk led to significant improvements across the board. Sales reps experienced a reduction in preparation and follow-up time, while the structured coaching approach resulted in a higher closed-won rate for deals rated with four or more flames. Additionally, deals rated between three and five flames saw their win rates double, highlighting the impact of targeted coaching.
Beyond the numbers, the changes also led to a shift in the team’s dynamics. Sales reps felt more supported, received real-time feedback, and had clearer insights into how to improve their performance. Managers could now focus on strategic growth initiatives rather than spending time manually reviewing recordings. By systematically analyzing top-performing sales calls and sharing best practices, jameda was able to create a more efficient and scalable sales coaching process.
By integrating Demodesk Coaching & AI into their workflow, jameda successfully scaled their sales coaching efforts, improved deal win rates, and optimized team performance. The AI-powered approach allowed managers to focus on high-impact strategies while ensuring every sales rep received valuable coaching. The result was a more effective and data-driven sales organization, with measurable success at every level.
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